As the Customer Support Executive you will be responsible for supporting Chaser prospects, customers and partners. You love helping customers and are comfortable with technical SaaS solutions. Attention to detail, strong communication skills, and a customer-centric orientation are required. This is a rare opportunity to join a fast-growing company with an open and collaborative work environment. Reporting into the Customer Success Manager, you will be working closely with all stakeholders.
You have an entrepreneurial and empathetic mindset that propels you to commit to delving deep into the user experience, the challenges they face and how to improve the experience. You’ll be proactive in your approach to the role, as well as reactive to problems that require solving. You'll also come with strong collaboration skills, with the ability to document and articulate challenges that our customers are facing - whilst also using product feedback softwares to ensure we’re capturing everything we need and want to continue to best serve our customers.
We believe culture is the single most important component to our success. Although a small (but growing) business, we try our hardest to make sure that our staff feel rewarded, valued and supported. Here are a few of the things we’ve done this year to help build a great culture.
We believe in a world where all businesses have the confidence that they will get paid for their work. We’re an international team all focused on making a huge difference in credit control so we have lots of ideas and are incredibly driven. We support and care about each other, are incredibly honest with our feedback and work together to achieve our weekly targets. There’s no room for egos, the only agenda is making sure everything we do is to the best of our abilities and we smash our team targets!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.