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Chaser pricing details
Plan pricing
Pricing for receivables plans and cash flow plans. You can choose a receivables plan, a cash flow plan, or both: each is a separate subscription, billed monthly or annually. Annual billing takes 10% off receivables plans; cash flow plans have their own annual price.
Receivables plans: monthly pricing
| Plan | GBP* | USD | EUR | AUD | NZD | Revenue tier required | Revenue tier required | Revenue tier required | Revenue tier required | Revenue tier required |
|---|---|---|---|---|---|---|---|---|---|---|
| Compact | £199.00 | $259.00 | €239.00 | A$399.00 | NZ$399.00 | Up to £4,000,000 annual revenue | Up to $5,000,000 annual revenue | Up to €4,000,000 annual revenue | Up to A$8,000,000 annual revenue | Up to NZ$8,000,000 annual revenue |
| Core | £599.00 | $779.00 | €719.00 | A$1,199.00 | NZ$1,199.00 | Up to £10,000,000 annual revenue | Up to $13,000,000 annual revenue | Up to €10,000,000 annual revenue | Up to A$20,000,000 annual revenue | Up to NZ$20,000,000 annual revenue |
| Complete | £899.00 | $1,169.00 | €1,079.00 | A$1,799.00 | NZ$1,799.00 | Up to £200,000,000 annual revenue | Up to $250,000,000 annual revenue | Up to €240,000,000 annual revenue | Up to A$400,000,000 annual revenue | Up to NZ$400,000,000 annual revenue |
| Custom | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales |
Receivables plans: annual pricing (10% off)
| Plan | Price type | GBP* | USD | EUR | AUD | NZD | Revenue tier required | Revenue tier required | Revenue tier required | Revenue tier required | Revenue tier required |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Compact | Annual total | £2,149.20 | $2,797.20 | €2,581.20 | A$4,309.20 | NZ$4,309.20 | Up to £4,000,000 annual revenue | Up to $5,000,000 annual revenue | Up to €4,000,000 annual revenue | Up to A$8,000,000 annual revenue | Up to NZ$8,000,000 annual revenue |
| Equivalent monthly (billed annually) | £179.10 | $233.10 | €215.10 | A$359.10 | NZ$359.10 | ||||||
| Core | Annual total | £6,469.20 | $8,413.20 | €7,765.20 | A$12,949.20 | NZ$12,949.20 | Up to £10,000,000 annual revenue | Up to $13,000,000 annual revenue | Up to €10,000,000 annual revenue | Up to A$20,000,000 annual revenue | Up to NZ$20,000,000 annual revenue |
| Equivalent monthly (billed annually) | £539.10 | $701.10 | €647.10 | A$1,079.10 | NZ$1,079.10 | ||||||
| Complete | Annual total | £9,709.20 | $12,625.20 | €11,653.20 | A$19,429.20 | NZ$19,429.20 | Up to £200,000,000 annual revenue | Up to $250,000,000 annual revenue | Up to €240,000,000 annual revenue | Up to A$400,000,000 annual revenue | Up to NZ$400,000,000 annual revenue |
| Equivalent monthly (billed annually) | £809.10 | $1,052.10 | €971.10 | A$1,619.10 | NZ$1,619.10 | ||||||
| Custom | Annual total | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales |
| Equivalent monthly (billed annually) | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales | Reach out to sales |
Cash flow plans
Cash flow is a separate subscription, so it can be bought on its own or alongside a receivables plan, and billed monthly or annually independently of your receivables plan. The 10% receivables annual discount does not apply: cash flow plans have their own annual price.
Cash flow forecasting follows the same paid-plan and trial rules as AR forecast, and is currently available to Xero and AccountsIQ users.
| Plan | Price type | GBP* | USD | EUR | AUD | NZD |
|---|---|---|---|---|---|---|
| Compact | Monthly | £29.00 | $39.00 | €35.00 | A$59.00 | NZ$69.00 |
| Annual total | £290.00 | $390.00 | €350.00 | A$590.00 | NZ$690.00 | |
| Equivalent monthly (billed annually) | £24.17 | $32.50 | €29.17 | A$49.17 | NZ$57.50 |
* GBP prices exclude VAT.
Receivables plan feature comparison
View plan feature add-ons in the Add-ons tab
| Feature | Compact | Core | Complete |
|---|---|---|---|
| Users | 4 | Unlimited | Unlimited |
| Email templates | 30 | Unlimited | Unlimited |
| Schedules | 4 | Unlimited | Unlimited |
| SMS | Available (100 credits/month) | Available (600 credits/month) | Available (1,200 credits/month) |
| Auto-calls | Available (100 credits/month) | Available (600 credits/month) | Available (1,200 credits/month) |
| Email integrations | Available (incl. 1 connection) | Available (incl. 2 connections) | Available (incl. 4 connections) |
| AR forecast | Paid add-on | Paid add-on | Included (free) |
| Multi-entity | Not available | Available | Available |
| Call recording | Not available | Available | Available |
| Escalated sender | Available | Available | Available |
| Escalated recipients | Available | Available | Available |
| Domain verification | Available | Available | Available |
| Customer insights report | Available | Available | Available |
| Recommended chasing times | Available | Available | Available |
| Late payment predictor | Available | Available | Available |
| Payer ratings | Available | Available | Available |
| Credit monitoring | Available | Available | Available |
| Expected payment dates | Available | Available | Available |
| Disputes | Available | Available | Available |
| Payment plans | Available | Available | Available |
| Call reminders | Available | Available | Available |
| Tags | Available | Available | Available |
| Add bank details in Chaser Pay | Available | Available | Available |
| In-app calls | Available | Available | Available |
| Thanks for paying | Available | Available | Available |
| Letters | Available | Available | Available |
| Late payment fees | Available | Available | Available |
| Early payment discounts | Available | Available | Available |
| Support* | Available | Available | Available |
Legacy invoice-based pricing plans
If you are on legacy invoice-based Chaser pricing, your plan level is based on monthly invoices chased.
| Plan | Monthly invoice limit |
|---|---|
| Basic | 50 invoices |
| Standard | 150 invoices |
| Enterprise | 400 invoices |
Legacy overage and upgrades
If you exceed your monthly allowance, your account may be upgraded or charged overage based on usage patterns.
- Upgrade trigger: average usage above plan limit over a rolling 3-month period.
- Basic plan: no overage available, so upgrade to Standard is compulsory when over limit.
- Overage fee: £40 (or local equivalent) per block.
- Block size: 50 invoices for Standard, and 100 invoices for Professional/Enterprise.
- Overage billing: calculated from average invoices chased over the previous 2 months and billed in arrears.
- Legacy Enterprise plans and above also receive a 10% discount on GBP collections fees.
Examples from legacy policy: Basic averaging 62 invoices/month over 3 months upgrades to Standard; Standard averaging 190 invoices/month over 2 months incurs one overage block.
Services
Please note that all Chaser services, including debt collections, outsourced credit control, and accounts receivable management services, are only available to customers on a paid software subscription plan.
Collections
UK and European Economic Area debt collections
For UK debtors and debtors within the EEA, collections are handled by Debitura with success fees based on the USD value of the escalated case.
Age-based surcharges (pro rata per invoice): +8% for invoices over 12 months old, and +15% for invoices over 24 months old (not cumulative with the 12-month surcharge).
| Amount escalated in a single case (USD) | Success fee |
|---|---|
| $100-$999 | 20% |
| $1,000-$7,999 | 9.5% |
| $8,000-$74,999 | 9.5% |
| $75,000-$149,999 | 9.5% |
| Above $150,000 | 6% |
Countries included in UK and EEA pricing: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Rest of world debt collections
For non-UK debtors outside the EEA, collections are handled by Debitura with success fees based on the USD value of the escalated case.
Age-based surcharges (pro rata per invoice): +8% for invoices over 12 months old, and +15% for invoices over 24 months old (not cumulative with the 12-month surcharge).
| Amount escalated in a single case (USD) | Success fee |
|---|---|
| $100-$999 | 30% |
| $1,000-$7,999 | 18% |
| $8,000-$74,999 | 15% |
| $75,000-$149,999 | 10% |
| Above $150,000 | 7.5% |
Countries without debt collection coverage: Afghanistan, Andorra, Bermuda, Bhutan, Brunei, Bulgaria, Cambodia, Cayman Islands, Fiji, Gibraltar, Guernsey, Isle of Man, Jersey, Kiribati, Laos, Lebanon, Liechtenstein, Macao, Maldives, Marshall Islands, Micronesia, Monaco, Mongolia, Myanmar, Nauru, Nepal, Palau, Palestine, Papua New Guinea, Samoa, Solomon Islands, Sri Lanka, Taiwan, Timor-Leste, Tonga, Tuvalu, Vanuatu.
Chaser Care (dedicated credit control specialist)
Chaser Care plans and pricing for new customers since 01/03/2026. UK GBP prices are excluding VAT.
All prices include the plan software. Prices are indicative estimates; final pricing is provided after a formal quotation and assessment of your business needs.
| Plan | GBP* | EUR | USD | AUD | Suitable for | Inclusions |
|---|---|---|---|---|---|---|
| Compact | £899 | €1,049 | $1,199 | A$1,799 | Businesses with revenue £1M-£4M | 8 manual call hours, auto-calls, SMS, bi-weekly meetings |
| Core | £1,599 | €1,849 | $2,149 | A$3,049 | Businesses with revenue £4M-£10M | 16 manual call hours, 600 auto-calls, quarterly deep-dive reports |
| Complete | £2,099 | €2,449 | $2,799 | A$3,999 | Businesses with revenue £10M-£100M | 24 manual call hours, 1200 auto-calls, quarterly deep-dive reports |
| Custom | Tailored | Tailored | Tailored | Tailored | Large-scale businesses | Fully customized based on needs |
* UK GBP prices exclude VAT.
One-off services and add-ons (info & pricing)
Chaser Services offer a flexible, tiered suite of credit control and bookkeeping services, designed to support businesses of all sizes with transparent and competitive pricing.
From one-off setup and system configuration to ongoing bookkeeping, expert training, and manual credit control calls, each add-on can be tailored to your operational needs.
| Service | Compact | Core | Complete |
|---|---|---|---|
| Setup/Configuration (one-off, inc. 1 training) | £250 | £500 | £750 |
| Bookkeeping (per hour) | £20 | £25 | £30 |
| 1 hour expert training with Credit Controller | £30 | £50 | £70 |
| Manual calls only service (per hour) | £20 | £25 | £30 |
All pricing above is per service or per hourly rate and excludes VAT.
Chaser Pay fees
Stripe (current)
Chaser adds a 0.50% fee on top of Stripe's buy rate. The Total fee column shows the all-in cost per transaction.
Transaction fees
| Transaction type | Buy rate | Add. base fee | Chaser fee | Total fee |
|---|---|---|---|---|
| Standard UK cards | 1.50% | 20p | 0.50% | 2.00% + 20p |
| Premium UK cards (Corporate / Business / Amex) | 1.90% | 20p | 0.50% | 2.40% + 20p |
| European (EEA) cards | 2.50% | 20p | 0.50% | 3.00% + 20p |
| Non-European (International) cards | 3.25% | 20p | 0.50% | 3.75% + 20p |
| Open Banking (Pay by Bank) | 0.50% | 20p | 0.50% | 1.00% + 20p |
| Bacs Direct Debit | 1.00% (min 20p, capped at £4.00) | No base fee | 0.50% (capped at £2.00) | 1.50% (Stripe fee min 20p, capped at £4.00; Chaser fee capped at £2.00) |
| Standard EEA domestic cards | 1.50% | €0.25 | 0.50% | 2.00% + €0.25 |
| Premium EEA cards (Corporate / Commercial) | 1.90% | €0.25 | 0.50% | 2.40% + €0.25 |
| UK cards | 2.50% | €0.25 | 0.50% | 3.00% + €0.25 |
| Non-EEA (International) cards | 3.25% | €0.25 | 0.50% | 3.75% + €0.25 |
| Pay by Bank / Bank Transfers | 0.50% | €0.25 (Stripe fees capped at €5.00, Chaser fee still applies) | 0.50% | 1.00% + €0.25 (Stripe fees capped at €5.00, Chaser fee still applies) |
| Domestic cards | 2.90% | $0.30 | 0.50% | 3.40% + $0.30 |
| International cards (2.90% + 1.50% surcharge) | 4.40% | $0.30 | 0.50% | 4.90% + $0.30 |
| ACH Direct Debit | 0.80% | No base fee | 0.50% | 1.30% (Stripe fees capped at $5.00, Chaser fee still applies) |
| Domestic cards (Online) | 1.75% | A$0.30 | 0.50% | 2.25% + A$0.30 |
| International cards | 3.50% | A$0.30 | 0.50% | 4.00% + A$0.30 |
| Bank Transfers / Direct Debit | 1.00% | A$0.30 (Stripe fees capped at A$3.50, Chaser fee still applies) | 0.50% | 1.50% + A$0.30 (Stripe fees capped at A$3.50, Chaser fee still applies) |
| Domestic cards | 2.65% | NZ$0.30 | 0.50% | 3.15% + NZ$0.30 |
| International cards | 3.50% | NZ$0.30 | 0.50% | 4.00% + NZ$0.30 |
| BECS Direct Debit | 1.00% | NZ$0.40 (Stripe fees capped at NZ$4.00, Chaser fee still applies) | 0.50% | 1.50% + NZ$0.40 (Stripe fees capped at NZ$4.00, Chaser fee still applies) |
| Region-specific transaction fees coming soon. Please contact support@chaserhq.com for details. | ||||
Direct debit: Chaser's 0.50% fee is capped at £2.00 per transaction.
Other Stripe fees
| Fee type | Cost | Notes |
|---|---|---|
| Instant payout fee | 1.00% | — |
| Refunds | 0.00% | Original fees are not returned |
| Currency conversions | 1.00% (US) / 2.00% (most other regions) | — |
| Chargebacks | £20.00 per dispute | Countered: £20.00 · Max total if lost: £40.00 |
See the detailed list of Stripe pricing and country-specific fees at stripe.com/pricing.
Seeing a discrepancy in your fees?
If the fees you've been charged look slightly different from what you expected, don't worry — there are a few common reasons this can happen:
- Rounding
- Stripe calculates and rounds fees on each individual transaction. Across multiple payments, these small roundings can add up.
- Card type
- Not all cards are classified the same way. A card you might expect to be charged at the domestic rate could be processed as a business or premium card, which carries a slightly higher fee.
- The fixed base fee
- Every transaction includes a flat base fee (20p) on top of the percentage rate. On smaller payment amounts, this can make the overall charge look higher than the headline rate suggests.
- Currency conversion
- If your customer paid with a card in a different currency from your GBP account, an additional conversion fee of 1.00–2.00% may have been applied.
- Refunds
- If a payment was refunded, the original processing fee is not returned, which can affect your net cost per transaction.
- Open Banking (Pay by Bank) transactions
- Pay by Bank uses a lower percentage rate (0.50%) but still includes the standard 20p base fee per transaction.
Still have questions? Email support@chaserhq.com
Add-ons
Plan feature add-ons, the AR forecast add-on, and usage-based add-ons for credit checks, letters, SMS, and phone calls. Add-ons are available with a receivables plan (Compact, Core, Complete, or Custom); they can't be added to a cash flow plan on its own.
Plan feature add-ons
These are non-usage plan-level add-ons that are distinct from usage-based add-ons such as letters, SMS, phone calls, and credit checking.
Plan add-on pricing (monthly)
This covers additional users, templates, schedules, email integrations, and Thanks for paying.
Compact
| Add-on | GBP* | USD | EUR | AUD | NZD | Included in plan |
|---|---|---|---|---|---|---|
| Additional users | £10.00 | $14.00 | €12.00 | A$20.00 | NZ$24.00 | 4 included |
| Additional templates | £5.00 | $7.00 | €6.00 | A$10.00 | NZ$12.00 | 30 included |
| Additional schedules | £5.00 | $7.00 | €6.00 | A$10.00 | NZ$12.00 | 4 included |
| Email integrations (additional inboxes) | £15.00 | $21.00 | €18.00 | A$30.00 | NZ$36.00 | 1 included |
| Thanks for paying | £10.00 | $14.00 | €12.00 | A$20.00 | NZ$24.00 | 0 included |
Core
| Add-on | GBP* | USD | EUR | AUD | NZD | Included in plan |
|---|---|---|---|---|---|---|
| Additional users | Included | Included | Included | Included | Included | Unlimited included |
| Additional templates | Included | Included | Included | Included | Included | Unlimited included |
| Additional schedules | Included | Included | Included | Included | Included | Unlimited included |
| Email integrations (additional inboxes) | £5.00 | $7.00 | €6.00 | A$10.00 | NZ$12.00 | 2 included |
| Thanks for paying | Included | Included | Included | Included | Included | Included |
Complete
| Add-on | GBP* | USD | EUR | AUD | NZD | Included in plan |
|---|---|---|---|---|---|---|
| Additional users | Included | Included | Included | Included | Included | Unlimited included |
| Additional templates | Included | Included | Included | Included | Included | Unlimited included |
| Additional schedules | Included | Included | Included | Included | Included | Unlimited included |
| Email integrations (additional inboxes) | £5.00 | $7.00 | €6.00 | A$10.00 | NZ$12.00 | 4 included |
| Thanks for paying | Included | Included | Included | Included | Included | Included |
* GBP prices exclude VAT.
Forecasting
Forecast add-on pricing
AR forecast (receivables forecasting)
AR forecast is a paid add-on for Compact and Core, and is included for free on Complete and Custom plans.
AR forecast is only available to users on a paid Chaser subscription. It is not available during trial. Users can access a 30-day AR forecast trial after purchasing Chaser.
| Billing cadence | GBP* | USD | EUR | AUD | NZD | Plan availability |
|---|---|---|---|---|---|---|
| Monthly | £9.00 | $11.00 | €10.00 | A$18.00 | NZ$20.00 | Paid on Compact/Core, included on Complete and Custom |
| Annual | £90.00 | $110.00 | €100.00 | A$180.00 | NZ$200.00 | Paid on Compact/Core, included on Complete and Custom |
Cash flow
Cash flow is now a plan of its own rather than an add-on. See cash flow plans in the Plans tab.
* GBP prices exclude VAT.
Credit Checking add-on pricing
Credit checking credits are purchased as a recurring add-on. The per-credit cost decreases as your committed credit band increases.
Credit Checking cost calculator
Credit reports to run: 1
Credits per report for UK / IE: 1
Credits required for reports: 1
Billable credits per month (min 5, then in +5): 5
Applied pricing tier (by billable credits): 1-49 credits
Price per credit: £3.00
Monthly cost formula: 5 credits × £3.00 per credit = £15.00
Estimated monthly cost: £15.00
Credit checks in the UK/IE use 1 credit per report. Credit checks everywhere else use 4 credits per report. Credits are billed in batches of 5 (minimum 5).
Monthly pricing tier is selected automatically based on billable monthly credits.
Recurring add-on pricing tiers (per credit)
| No. credits | GBP* | USD | EUR | AUD | NZD |
|---|---|---|---|---|---|
| 1-49 | £3.00 | $3.99 | €3.44 | A$6.12 | NZ$6.93 |
| 50-99 | £2.75 | $3.66 | €3.15 | A$5.61 | NZ$6.35 |
| 100-499 | £2.50 | $3.33 | €2.86 | A$5.10 | NZ$5.78 |
| 500-999 | £2.25 | $2.99 | €2.58 | A$4.59 | NZ$5.20 |
| 1000-Above | £2.00 | $2.66 | €2.29 | A$4.08 | NZ$4.62 |
* GBP prices exclude VAT.
Letters add-on pricing
Letter credits are purchased as a recurring add-on via the Add-ons section in-app. Each credit equals one letter, and the per-credit cost decreases as you buy more credits.
Letters cost calculator
Credits per letter: 1
Total credits needed: 1
Price per credit: £1.50
Estimated total cost: £1.50
Letters sent to the UK or US use 1 credit each. Letters sent everywhere else use 2 credits each.
Recurring add-on pricing (per credit)
| No of credits | GBP* | USD | EUR | AUD | NZD |
|---|---|---|---|---|---|
| 1-4 | £1.50 | $2.20 | €1.80 | A$3.19 | NZ$3.19 |
| 5-9 | £1.40 | $2.00 | €1.70 | A$2.98 | NZ$2.98 |
| 10-24 | £1.32 | $1.84 | €1.60 | A$2.81 | NZ$2.81 |
| 25-49 | £1.30 | $1.80 | €1.56 | A$2.76 | NZ$2.76 |
| 50-99 | £1.26 | $1.74 | €1.52 | A$2.68 | NZ$2.68 |
| 100-249 | £1.26 | $1.74 | €1.51 | A$2.68 | NZ$2.68 |
| 250-499 | £1.26 | $1.73 | €1.51 | A$2.68 | NZ$2.68 |
| 500-999 | £1.25 | $1.72 | €1.50 | A$2.66 | NZ$2.66 |
| 1000-Above | £1.25 | $1.72 | €1.50 | A$2.66 | NZ$2.66 |
| Overage | £2.00 | $2.75 | €2.40 | A$4.25 | NZ$4.25 |
* GBP prices exclude VAT.
SMS add-on pricing
SMS credits are purchased as a recurring add-on. The per-credit cost decreases as your committed credit band increases.
Recurring add-on pricing (per credit)
| No of credits | GBP* | USD | EUR | AUD | NZD |
|---|---|---|---|---|---|
| 1-99 | £0.07 | $0.10 | €0.09 | A$0.15 | NZ$0.15 |
| 100-499 | £0.06 | $0.08 | €0.07 | A$0.13 | NZ$0.13 |
| 500-1999 | £0.05 | $0.07 | €0.06 | A$0.11 | NZ$0.11 |
| 2000-3999 | £0.05 | $0.07 | €0.06 | A$0.11 | NZ$0.11 |
| 4000-Above | £0.05 | $0.07 | €0.06 | A$0.11 | NZ$0.11 |
| Overage | £0.08 | $0.11 | €0.10 | A$0.17 | NZ$0.17 |
* GBP prices exclude VAT.
SMS cost calculator
Destination tier: Tier 1
Credits per SMS: 1
Total credits needed: 1
Package credits required (min 25, then +5): 25
Price per credit: £0.07
Estimated total cost: £0.07
Credits are auto-calculated from destination: Tier 1 = 1 credit, Tier 2 = 2, Tier 3 = 4, Tier 4 = 6, Tier 5 = 7. Estimated total remains based on raw credits needed.
SMS destination credits by tier
| Tier | Credits per SMS | Countries (ISO) |
|---|
Phone calls add-on pricing
Call credits are purchased as a recurring add-on. The per-credit cost decreases as your committed credit band increases.
Recurring add-on pricing (per credit)
| No of credits | GBP* | USD | EUR | AUD | NZD |
|---|---|---|---|---|---|
| 1-99 | £0.08 | $0.11 | €0.10 | A$0.17 | NZ$0.17 |
| 100-499 | £0.07 | $0.10 | €0.08 | A$0.15 | NZ$0.15 |
| 500-1999 | £0.06 | $0.08 | €0.07 | A$0.13 | NZ$0.13 |
| 2000-3999 | £0.05 | $0.07 | €0.06 | A$0.11 | NZ$0.11 |
| 4000-Above | £0.05 | $0.07 | €0.06 | A$0.11 | NZ$0.11 |
| Overage | £0.10 | $0.14 | €0.12 | A$0.21 | NZ$0.21 |
* GBP prices exclude VAT.
Phone calls cost calculator
Destination tier: Tier 1
Credits per minute: 1
Total credits needed: 1
Package credits required (min 25, then +5): 25
Price per credit: £0.08
Estimated total cost: £0.08
Credits are auto-calculated from destination: Tier 1 = 1 credit, Tier 2 = 4, Tier 3 = 9, Tier 4 = 13, Tier 5 = 30. Estimated total remains based on raw credits needed.
Phone call destination credits by tier
| Tier | Credits per Minute | Countries (ISO) |
|---|