Chaser was founded with a determined spirit and a simple mission - to help SMEs worldwide get paid in a quick, efficient and friendly way so that they save time on manual tasks and improve cash flow. It was originally launched in 2014 as a credit control app by a Finance Director who was frustrated with the manual processes and inefficiencies in chasing payments. Today, Chaser is reinventing the way businesses think and behave with regards to payments.
Traditionally perceived as negative, the act of invoice chasing, or simply requesting to get paid for your product or services, makes people uncomfortable and causes strain and loss of time for both the business that has not paid and the business that needs to get paid. But it does not need to be that way.
Chaser believes that trust is the foundation of all businesses relationships. Therefore, our solutions and services aim to make chasing for payments comfortable, easy and fast. We strive to give businesses the confidence that they will get paid for their work, no matter what.
Businesses today spend 56.4 million hours per year manually chasing their overdue payments (Intuit QuickBooks, 2019). And in the UK alone, 50,000 small and medium businesses fail each year due to late payments (FSB).
We are changing that. We’ve already saved customers over 9 million hours on their credit control and collected over £3.12 billion in late payments. We have grown into an industry-shifting software and service provider, helping thousands of businesses around the world save time and get their invoices paid sooner.
Our mission is simple: To help SMEs worldwide get paid in an efficient and friendly way so that they improve cash flow.
And this is just the beginning.
We care about the success of our customers, partners, employees and shareholders, so we aim to truly make a difference. By caring, we are emotionally committed to success and know that everything we do (or don’t do) impacts our growth. We believe in self-care, so we promote good work-life balance. We care about outcomes so we take on tasks with determination, drive and energy. We care about our development, so we constantly look to improve ourselves and our service. We do this by cultivating our knowledge, skill, and attitudes to achieve excellence.
Some might consider caring soft, unnecessary and perhaps a bit weird to consider as a critical element to shape culture. These people just don’t get it. Mind-blowing performance and competitive uniqueness doesn’t come from a perfect strategic idea; rather it is the result of people working together in harmony towards a shared goal. And that only happens if there is a caring culture at play.
We believe that courage is giving people the opportunity to take risks and the freedom to fail. Failure sparks a world of fear in many companies. But if employees are afraid to fail, they are far less likely to innovate, and opportunities are then missed. Therefore, we praise taking risks, can-do attitudes, and challenge complacency, mediocrity, and decisions that don’t make sense.
We believe that the whole is greater than the sum of its parts, which drives our desire to communicate efficiently and collaborate frequently. We are transparent and direct so that people know where the company stands and where they stand. This way, they are properly empowered to make great decisions that are in the best interest of the company. For us, integrity means we do what we say we are going to do and manage expectations through ongoing communications.
We believe that success can beget success, and celebrating at work helps to build momentum, improve morale, and make the hard times feel all the more worth it. We are a fun, quirky bunch who like to have party together (even virtually) and celebrate key successes (big and small) along the way.
Every week, we play virtual games and we make a point to celebrate festive holidays.