More formally, we are Chaser Technologies Limited. We are a company registered in England and Wales with company number 08517987 and our registered office is at 117 Strathville Road, London, England, SW18 4QW.
For the purpose of the Data Protection Act 1998 and the EU General Data Protection Regulation (“GDPR”), Chaser Technologies Limited is the Data Controller. If you register to use our commercial Services then we will also be acting as a Data Processor on your behalf.
Chaser is a provider of invoice chasing and collection software.
The Service involves the storage of data about a company or individual. That data can include Personal Data. For the purposes of this Policy, “Personal Data” is any information capable of personally identifying an individual, and may include information such as the individual’s name, email address and telephone number.
Chaser may collect Personal Data directly when you interact with us. The list below provides examples of the type of Personal Data that we will collect from you:
Through your use of the Service, Chaser may also collect information from you about someone else. If you provide Chaser with Personal Data about someone else, you must ensure that you are authorised to disclose that information to Chaser and that, without Chaser taking any further steps required by applicable data protection or privacy laws, Chaser may collect, use and disclose such information for the purposes described in this Policy.
This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their Personal Data is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Chaser’s identity, and how to contact Chaser.
Where requested to do so by Chaser, you must also assist Chaser with any requests by the individual to access or update the Personal Data you have collected from them and entered into the Service.
Chaser collects your Personal Data so that we can provide you with the Service and any related services you may request. In doing so, Chaser may use the Personal Data we have collected from you for purposes related to the Services or Website including to:
If you visit our Website and have not signed up to use our Services, you give us explicit consent for your Personal Data to be collected, held and processed in this way and for any other purpose that you may authorise from time to time. Chaser will only use your Personal Data for the purposes described in this Policy or with your express permission.
If you provide your email address to us for the purposes of receiving email updates in situations including (but not limited to) attempting to sign up to use our Services with an accounting system we do not support an integration with or subscribing to our blog, we will send Educational Content to this email address as we deem relevant, under the legal basis of consent.
If you are an existing customer of Chaser who has not previously opted out of our communications, then we may contact you on the legal basis of legitimate interests to update you about our Service and to find out whether you are still interested in receiving communications from us.
For the purposes of our email marketing we define “Educational Content” as ‘Written, visual, or related-format media which instructs or informs the reader, providing benefit in and of itself, the primary value of which is realised upon consumption of the media.’ An example of this is an email detailing a 5-step guide to better cash flow forecasting. This differs from “Marketing Materials” which are considered ‘Written, visual, or related-format media, the purpose of which is to promote the use of a specific product or service, and the primary value of which is only realised in the following use of said product or service. Or any material which also contains the aforementioned media within itself.’ An example of this is an email introducing a new app partner of Chaser’s, detailing what their product does, and offering a discount code for Chaser users.
Collecting feedback to improve our Services may be carried out under the basis of legitimate interests in the absence of a current contract, providing it is deemed appropriate and not overridden by your data protection interests. You can opt out of these communications at any time.
Where we rely on the legal basis of legitimate interests to process Personal Data we have carried out a Legitimate Interests Assessment (LIA) to demonstrate our compliance.
By using the Service, you agree that Chaser can access, aggregate and use non-personally identifiable data Chaser has collected from you. This data will in no way identify you or any other individual.
Chaser may use this aggregated non-personally identifiable data to:
All Data, including personal and non-Personal Data, that is entered into the Service by you, or automatically imported on your instruction, is transferred to Chaser’s servers as a function of transmission across the Internet. By using the Service, you consent to your Personal Data being transferred to our servers as set out in this Policy.
Our Website is hosted by Google Cloud Platform and by Digital Ocean.
Currently, our servers are all located within the European Economic Area (EEA), primarily with Google, Inc. (Google) who we contract for the provision of our technical services. Your Personal Data will be routed through, stored on and accessed from those servers. We also use Google Suite to store data online, create and edit our documentation to deliver other Service related functions.
If you want to find out more about how Google store your Personal Data then you can view their policies here.
By providing your Personal Data to Chaser, you consent to Chaser storing your Personal Data on servers hosted in the EEA. While your Personal Data will be stored on servers located in the EEA, we will remain as Data Controller at all times. The server host’s role is limited to providing a hosting and storage service to Chaser, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your Personal Data.
All payments on the Website are made through our payment processor Stripe, you can view their website here. At no time will we have access to any of your payment details that you have entered through Stripe.
We work with Mailgun to deliver the essential aspects of our Service such as chaser emails on your behalf. You can view more about how Mailgun handle your Personal Data by visiting their website here. We also work with Sendgrid to store your details where you have given us permission, and to send you relevant emails including (but not limited to) Educational Content. You can view more about how Sendgrid operate and handle your Personal Data by visiting their website here.
We work with Codat to provide us integration services. If you want to learn more about how Codat operate and handle Personal Data, then you can visit their Website here.
We may make use of tools provided by Google, Facebook, LinkedIn, Twitter, and Quora to observe non-personally identifying data about our website visitors. This helps us deliver a better website experience, and allows certain websites to deliver you ads from Chaser. If you want to learn more about how these tools operate and handle Personal Data, you can see so in the relevant privacy policies: Google, Facebook, LinkedIn, Twitter, Quora.
The functionality of some forms that you complete on our Website, or are externally linked to from our Website, are provided by Zoho Forms. You can view their website and their policies here.
We also work with a number of other minor processors in order to deliver the full functionality of our Website and our Service to you. If you’d like to request the full list of our processors that we work with then please email us at email@example.com. Occasionally, we may trial new tools and work with new processors in order to improve our Website and the Service that we deliver to you. These processors may not be listed in the section above whilst we trial their new features but we’ll endeavour to update our list accordingly if we integrate them into our Website or our Service permanently.
Chaser is committed to protecting the security of your Personal Data and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.
We have adopted industry best practices from both technological and business process perspectives in order to make the security of your data a key part of the way we do business.
We have policies and practices in place that not only ensure our compliance under the Data Protection Act but also the GDPR, including training and adequate procedures put in place for any staff that handle or have access to sensitive information.
Your Personal Data is stored on secure servers that have SSL Certificates issued by leading certificate authority Comodo, and all Data transferred between you and the Service is encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of Personal Data over the Internet is at your own risk and you should only enter, or instruct the entering of, Personal Data to the Service within a secure environment.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your Personal Data is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
It is your responsibility to keep your password to the Service safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the Service.
Chaser will only disclose the Personal Data you have provided to us to entities outside the Chaser group of companies if it is necessary and appropriate to facilitate the purpose for which your Personal Data was collected pursuant to this Policy, including the provision of the Service.
The third parties who host our servers do not control, and are not permitted to access or use your Personal Data except for the limited purpose of storing the information.
The GDPR grants you, as a Data Subject, specific rights listed in the section below.
Erase and Forget. In circumstances where the Personal Data we hold about you is no longer relevant to the processing purpose it was collected for and where no legal or regulatory exception applies, you can request that we erase your Personal Data. We will endeavour that all Personal data will be deleted from our records and no further processing will take place, although some data may remain in backups and archives before these are routinely deleted.
Access and Amend. You may request access to the information we hold about you, and request that we update or correct any Personal Data we hold about you, by setting out your request in writing and sending it to us at firstname.lastname@example.org. Chaser will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested. In some circumstances, it may be necessary for us to seek to arrange access to your Personal Data through a mutually agreed intermediary (for example, the Subscriber).
Data Portability. Your Personal Data is portable, and you have the right to move your Personal Data to another service provider if you wish. Chaser will facilitate the transfer through exporting Personal Data in a commonly-used, electronic, machine readable format. This only pertains to Personal Data processed with your explicit consent or for the performance of a contract and does not extend to any other information.
Opt-out. Chaser sends billing information, product information, Educational Content, Service updates and Service notifications to you via email. Where you have provided consent, you may withdraw it at any time, without impacting the lawfulness of processing carried out prior to withdrawing it. Our emails contain clear and obvious instructions describing how you can choose to unsubscribe from any mailing list not essential to the Service, to facilitate this your email address will be retained on a suppression list. You cannot opt out from necessary Service related messages or transactional messages, but you do have the option of deactivating your account. Users may request their account be deleted or deactivated by emailing email@example.com.
To exercise any of the above rights please contact us at firstname.lastname@example.org. We will acknowledge all requests within 1 week of the request being sent and aim to respond to all requests in detail within 1 month. If the request is excessive or prohibitively complex, we will inform you of any reasonable extensions to the request. There will be no charge made for any reasonable, non-repetitive requests made under this section.
At Chaser, we have procedures to regularly review what Personal Data we hold. We will retain your Personal Data for only as long as necessary to meet the purposes for which it was collected, and to deliver our Services. We may also retain Personal Data for the purpose of complying with our legal obligations, preventing abuse, retrieving payment, resolving disputes and abiding by our Terms. You maintain the right to be forgotten as detailed in the ‘your Rights’ section above.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web interface, and what their use means to you. At the end, we've included a link to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.
We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, or make use of an e-payment system.
Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website experience more enjoyable and these cookies may also be used to display our advertising on other websites you visit. We may also share this information with third parties for this purpose but these cookies will contain no information capable of identifying you personally to Chaser.
You can find more information about the individual cookies we use and the purposes for which we use them below:
We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic, and how our marketing efforts impact the amount of visits we receive. We use Google AdWords and Tag Manager for advertising and analytical purposes. Google's statement about privacy can be found here.
We use Facebook button to allow you to share our platform with your friends and other Facebook users and we use Facebook Pixel for our advertising. Facebook's information relating to their Pixel feature can be found here and their general statement on privacy is found here.
We use a LinkedIn button to allow you to share our platform and the services we offer with your connections and we also use LinkedIn’s insight tag as part of our advertising. LinkedIn’s information about privacy can be found here.
Still feeling unsure about what cookies are? Then why not follow the link located here which provides more information about what they are and how they work.
If you wish to complain about how we have handled your Personal Data, please provide our Privacy Officer with full details of your complaint and any supporting documentation:
Our Privacy Officer will endeavour to:
If you consider that we have not addressed your problem, you can contact the UK Information Commissioner’s Office for assistance. Further information can be found here.
Chaser reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Chaser will make every effort to communicate any changes to you via email or notification via the Service. You will have the option to vary or amend your consent to the practices contained within this Policy at this point.
Last updated: 24 May 2018