These Terms of Service (“Terms”) are intended to explain the obligations of the service provider (“Chaser”, “we”, “us”, “our”) and the obligations of a customer and the authorised users of a customer (“you”, “your”). Please read them carefully.
These Terms are binding on any use of the Service and apply to you from the time that you first access Chaser‘s Service.
We reserve the right to change these terms from time to time. Each version will take effect when first posted to our Website and we will make reasonable efforts to communicate these changes to you via email or notification on the Website. It is your obligation to ensure that you read, understand and agree to the most recent version of these Terms whenever they are available on the Website.
By using the Service you acknowledge and accept these Terms and represent that you have the authority to act on behalf of any person for whom you are using the Service. You are deemed to have agreed to these Terms on behalf of any entity for whom you use the Service.
In these Terms, unless the context requires otherwise, the words and expressions set out below in parentheses shall have the meanings attributed to them below:
“Authorised User” means any person or entity that uses the Service with the authorisation of the Customer from time to time.
“Chaser” means Chaser Technologies Limited, a UK private limited company with registration number 08517987, and with its office at Unit 2. 05 12-18 Hoxton Street, London, England, N1 6NG and any future subsidiaries of Chaser Technologies Limited. “we”, “us” and “our” shall also refer to Chaser.
“Commencement Date” means the date on which the Customer first makes payment of the Service Fees, or (if earlier) the date on which Chaser first provides the Service to the Customer.
“Confidential Information” means information exchanged between the parties under these Terms, whether in writing, electronically or orally, that is not public information and is reasonably understood to be confidential. This does not include information which is or becomes publicly available through authorised disclosure by the other party or other information that is anonymised and/or aggregated. This also does not include the name and logo of the other party.
“Customer” means the person or entity who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service.
“Data” means any data, including personal data, inputted by you or with your authority into the Website or into the electronic accounting system that you integrate with the Service at any time.
“Intellectual Property Rights” This includes things like copyright, trademarks, domain names, database rights and other Intellectual Property Rights, wherever they might take effect in the world. It covers all such Intellectual Property Rights, whether they are registered or not, and whether they exist now or come into existence some time later.
“Invoice Pool” means invoices issued for the benefit of, by or on behalf of the Customer.
“Service” means the commercial services that we offer as listed on our Website, including, but not limited to, software and subscription service outsourced credit control.
“Professional Service” means the commercial services that we offer as listed on our Website, including, but not limited to Debt Recovery and Collections, training and specific support requirements, bespoke development and outsourced credit control.
“Services Fee” and “Professional Services Fee” means the monthly, yearly or one off fee (excluding any taxes and duties) payable by you in accordance with the fee schedule set out on the Website, in emails, quotations, proposals and/or statement of works shared by Chaser employees.
“Subscription Period” means the monthly or yearly period when the Service Fee is payable by you in accordance with the fee schedule set out on the Website and/or otherwise communicated in emails, quotations, proposals and/or statement of works shared by Chaser employees.
“Subdomain” refers to any additional part to the main domain name of www.chaserhq.com that currently exist or are created in the future (example: https://help.chaserhq.com, https://my.chaserhq.com/login).
“Website” means www.chaserhq.com and all the subdomains related to it.
Words and defined terms importing the singular shall be treated as importing the plural and vice versa. The clause and paragraph headings used in these Terms are inserted for ease of reference only.
Chaser grants you the right to access and use the Service via the Website with the particular user roles, size and access available to you according to the Services Fee you pay. This is a non-exclusive right that is limited by and subject to these Terms. You acknowledge and agree that, subject to any applicable written agreement between the Customer and the Authorised Users, or any other applicable laws:
We assess compliance in respect of volumes of invoices over a rolling 6 month retrospective period. If you have been subscribed for less than 6 months, then we will assess compliant usage based on the time you have been subscribed to Chaser.
If you exceed your invoice quota on average over this period, we will upgrade you at your next due renewal of the Service Fee.
If you are subscribed to the Basic plan and have an invoice chasing allowance of 50 invoices per month and in the previous 6 months you have chased on average 60 invoices per month, you will be upgraded to the Standard plan starting in the following month. If Customer signs up on the 16th June, the average invoice chasing will be taken for the months of June, July, August, September, October and November. The upgrade to the plan will then be conducted on the 16th December.
You can view our current pricing and plans for subscriptions in https://www.chaserhq.com/en-gb/pricing. Chaser also has alternative custom pricing for potential partnership opportunities and for Customers using the Enterprise level subscriptions.
Chaser operates overage billing, based on the volume of invoices exceeding the base allowance by the Customer. The base allowance for a Standard Plan is 150 invoices per month, with overage of £20 per additional block of 50 invoices above the base allowance of 150 invoices. The base allowance for an Enterprise Plan is 400 invoices per month, with an overage of £20 per additional 100 invoices chased above the base allowance of 400 invoices. The overage is charged in arrears, based on the average of the previous 2 months (60 days). If two months of usage is not available, it will be based on the previous 30 days usage.
Chaser reserves the right to change the Services Fee of its plans at any time, and any change in Services Fee will come in effect at the end of your current Subscription Period.
We reserve the right to increase the Services Fee, either:
If you would like to Upgrade or Downgrade your subscription, please email email@example.com. In the email, please include your organisation name, your current plan and what plan you would like to upgrade to.
If you choose to downgrade your plan you will have to stop using the relevant gated features.
Compliant use policy charges, upgrades and downgrades are not governed by Clause 3.2.
To cancel your subscription please complete this Cancellation form and we will arrange the cancellation of your subscription. Please include the email to which you subscribed to chaser with, and your Company Name.
Please note that there is a 30 day notice period. Cancellation before 17:00 will be processed from that day, after 17:01 will be grouped into the next day.
You will not receive any refunds for any period of the subscription where you have not been actively using it (for example; the period Chaser has been on pause).
If you have signed up Billing in Arrears with a Pro Rata first Services Fee, you will have two more Services Fees to pay once their cancellation request has been processed.
If you have signed up Billed in Advance, you will pay one more month of Services Fee upon receiving the cancellation request.
Customer A signs up on the 5th June, and cancels on the 15th July, will have a 30 day notice, which means the last payment will be taken on the 5th August, and the account cancelled on the 14th August. No further payments will be due.
We have a number of different processes for charging our Customers their Services Fee or Professional Services Fee:
You must only use the Service and Website for your own lawful internal business purposes, in accordance with these Terms and any notice sent by us or conditions posted on the Website. You may use the Service and Website on behalf of any Customer or in order to provide services to any Customer(s) but if you do so you must ensure that you are authorised to do so and that all Customers for whom or to whom services are provided comply with and accept all the provisions of the Terms that apply to you.
As a condition of these Terms, if you use any communication tools available through the Website (such as any forum, chat room or message centre), you agree only to use such communication tools for lawful and legitimate purposes. You must not use any such communication tool for posting or disseminating any material unrelated to the use of the Services, including (but not limited to) offers of goods or services for sale, unsolicited commercial e-mail, files that may damage any other person’s computing devices or software, content that may be offensive to any other users of the Services or the Website, or material in violation of any law (including material that is protected by copyright or trade secrets which you do not have the right to use). When you communicate via the Website, you represent that you are permitted to make such communication. Chaser is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Services. As with any other web-based forum, you must exercise caution when using the communication tools available on the Website. However, Chaser does reserve the right to remove any communication at any time in its sole discretion.
You will on demand indemnify Chaser against all claims, costs, damage and loss arising from your breach of any of these Terms or any obligation you may have to Chaser, including (but not limited to) any costs relating to the recovery of any Services Fees that are due but have not been paid by you.
All Intellectual Property Rights and title in the Services, the Website and any documentation relating to the Services remain the property of Chaser (or its licensors).
All Intellectual Property Rights and title in the Data is the property of the Customer. Your access to the Data is contingent on full payment of the Chaser Services Fee when due. You also grant Chaser a perpetual, worldwide, irrevocable, non-exclusive licence to use, copy, transmit, modify, translate, publish, distribute, store, and back-up the information and Data for the purposes of enabling you to access and use the Services and for any other purpose related to any services it makes available to you or its other users.
Where we contact you to request feedback about our Website or our Services you agree that we may use this feedback to advertise or promote our Services on the website, our social media platforms and any other physical or digital mediums. You grant to us a revocable, transferable licence to use any quotations you provide to us as feedback for the purposes listed above. You may revoke this licence at any point by contacting us at firstname.lastname@example.org.
You must maintain copies of all Data inputted into the Service. Chaser adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not guarantee that there will be no loss of Data. Chaser expressly excludes liability for any loss of Data no matter how caused. You will ensure that where you are not the Customer, that the Customer is aware of, and acknowledges Chaser’s exclusion of liability under this clause 6.3.
You warrant and represent that where you have registered to use the Service on behalf of a Customer, you have the authority to agree to these Terms on behalf of that Customer and agree that by registering to use the Service in relation to the relevant Invoice Pool you bind the Customer on whose behalf you act to the performance of any and all obligations that you become subject to by virtue of these Terms, without limiting your own personal obligations under these Terms.
Chaser gives no warranty about the Services. Without limiting the foregoing, Chaser does not warrant that the Services will meet your requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded insofar as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.
You warrant and represent that you are acquiring the right to access and use the Services for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Services, the Website or these Terms.
1. The following definitions will apply for this clause 8. Controller, Data Subject, Personal Data, Processor and processing shall have the respective meanings given to them in applicable Data Processing Laws from time to time (and any related expressions including process, processed and processes shall all be determined accordingly) and international organisation and Personal Data Breach shall have the respective meanings given to them in the UK GDPR.
7. EU Regulation 2016/679 General Data Protection Regulation (“EU GDPR”) to such extent as is directly applicable in the UK, and any national implementing laws, regulations, and secondary legislation (as amended from time to time), in each EU member state;
Sub Processing and personnel
9. We agree to assist you, insofar as this is possible, in responding to any requests from a Data Subject exercising their rights under the GDPR (and any similar obligations under applicable Data Protection Laws) in respect of any Protected Data.
10. We shall immediately forward to you any communications from Data Subjects, supervisory authorities and other third parties concerning the Protected Data.
11. We shall not process or transfer any Protected Data in or to third countries against which there is no pre-existing adequacy decision without obtaining your prior written consent and the implementation of appropriate measures to ensure compliance with the UK GDPR.
12. We shall notify you without undue delay and in writing on becoming aware of any Personal Data Breach in respect of any Protected Data.
When you first sign up for access to the Services you can evaluate the Services under the defined trial usage conditions, with no obligation to continue to use the Services. If you continue using the Services thereafter, you will be charged from the day you provide your billing details.
All amounts and Service Fees are non-cancellable and non-refundable for any period of the subscription where you have not been actively using it (for example; the period Chaser has been on pause)
These Terms will continue for the period covered by the Services Fee paid. At the end of each billing period these Terms will automatically continue for another period of the same duration as that period, provided you continue to pay the prescribed Services Fee when due, unless either party terminates these Terms by giving notice to the other party before the end of the relevant payment period. If you terminate these Terms you shall be liable to pay all relevant Services Fees for the then current period. Chaser requires a 30 day notice period before cancellation.
Termination of these Terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. Upon termination you will:
Clauses 4.3, 4.4, 5, 6, 7, 8, 9, 10 and 12 survive the expiry or termination of these Terms.
In the case of technical problems you must make all reasonable efforts to investigate and diagnose problems before contacting Chaser. If you still need technical help, please check the support provided online by Chaser on the Website or failing that email us at email@example.com. In the case that any technical problems appear to be as a result of a fault or error on the Website, you will use reasonable endeavours to notify Chaser as soon as possible by either emailing us at firstname.lastname@example.org or using any other technical support notification portal made available on the Website.
Whilst we intend that the Services should be available 24 hours a day, seven days a week, we offer no warranty or guarantee that this will be the case. It is possible that on occasions the Services or Website may be unavailable to permit maintenance or other development activity to take place. If for any reason we have to interrupt the Services for longer periods than we would normally expect, we will use reasonable endeavours to publish details of such activity on the Website in advance.
If either party fails to exercise its rights to prosecute any breach of these Terms, this will not constitute a waiver of this, or any other breach. No waiver will be effective unless made in writing.
Neither party will be liable for any delay or failure in performance of its obligations under these Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.
You may not assign or transfer any rights to any other person without Chaser’s prior written consent.
These Terms are governed by the laws of England and Wales and you and we submit to the exclusive jurisdiction of the courts of England and Wales for all disputes arising out of or in connection with these Terms.
If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of these Terms will be binding on the parties.
Any notice given under these Terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to Chaser must be sent to email@example.com or to any other email address notified by email to you by Chaser for the purpose of notification. Notices to you will be sent to the email address which you provided when setting up your access to the Service.
A person who is not a party to these Terms has no right to benefit under or to enforce any term of these Terms.
Last updated: 12 March 2021