Effectively managing accounts receivable goes far beyond simply sending invoice reminders. It involves ongoing customer communication, consistent follow-ups, accurate reconciliation, and proactive dispute handling — tasks that quickly become overwhelming for busy or resource-constrained finance teams.
Chaser Care is a new service combining expert accounts receivable specialists with Chaser's powerful automation and AI technology. Chaser Care helps businesses streamline their receivables process, improve cash flow, and maintain excellent customer relationships, all without hiring additional internal resources.
Download the Chaser Care fact sheet to learn more about the service.
Why Chaser Care was created
Late payments are a costly problem, draining time, resources, and cash flow from finance teams everywhere. Mid-sized businesses spend over 14 hours per week on accounts receivable tasks (Intuit), and many companies routinely carry significant unpaid invoices, impacting their growth and efficiency.
Chaser Care addresses these challenges directly by blending human expertise, advanced automation, and AI insights to provide businesses with a complete receivables function — seamlessly integrated into their existing processes and systems.
Who can benefit from Chaser Care
- Growing businesses with limited internal finance resources
- Established organizations looking to streamline receivables without increasing headcount
- Finance teams overwhelmed by manual chasing and reconciliation tasks
- Businesses wanting to improve cash flow and debtor days rapidly
- Companies aiming to protect customer relationships through professional, on-brand communication
How Chaser Care works
When a business signs up for Chaser Care, it is assigned a dedicated accounts receivable specialist who acts as an extension of its internal finance team. This specialist handles the receivables process from start to finish, supported by Chaser’s automation platform and AI-powered insights.
Key activities managed by Chaser Care specialists include:
- Sending automated, on-brand payment reminders across multiple channels (email, SMS, phone calls, letters)
- Proactive chasing and follow-up to speed up payment
- Handling disputes, queries, and escalations professionally
- Reconciling payments and updating invoices
- Providing detailed reports, debtor analysis, and recommendations
- Offering instant communication via a dedicated Slack channel for fast updates and transparency
Key benefits of using Chaser Care
Save hours on admin and chasing
The specialist manages chasing, follow-ups, reconciliation, and queries — freeing finance teams to focus on strategic priorities instead of manual tasks.
Improve cash flow quickly
Structured workflows, proactive engagement, and AI-driven debtor segmentation ensure payments arrive faster, reducing debtor days and boosting cash flow.
Protect and strengthen customer relationships
With reminders and follow-ups always sent in the business’s brand voice, positive, consistent, and professional communication is maintained even when chasing overdue invoices.
Full visibility and control
Instant insights and real-time updates are provided through detailed reporting and direct Slack access to the AR specialist, ensuring businesses are always informed and in control.
Hassle-free setup and integration
Chaser Care specialists handle the entire setup and onboarding process, tailoring reminder schedules, message templates, and workflows to specific business needs and customer groups.
What's included in the service
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Platform access: Full access to Chaser’s receivables software, including automated reminders, customer insights, and receivables tracking.
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Expert support: A dedicated AR specialist manages the entire chasing process from setup to follow-ups.
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Multi-channel chasing: Reminders sent via email, SMS, phone calls, and letters.
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Dispute handling: Initial invoice disputes and queries managed with clear escalation paths.
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Reconciliation: Accounts receivable reconciliation and invoice updates handled monthly.
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Direct communication: Private Slack channel for real-time updates and collaboration.
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Performance reviews: Regular insight reports and aged debt analysis provided.
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Credit checks: Integrated credit assessments to manage risk effectively.
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Complete setup: Reminder schedules, message templates, and workflows configured specifically for the business.
How to get started with Chaser Care
- Book a personalized demo: discuss specific needs with an expert team member.
- Tailored onboarding: the specialist configures workflows, reminders, and customer segmentation according to best practices.
- Continuous receivables management: the dedicated specialist manages AR proactively, providing regular updates through reports and direct Slack communication.
Ready to simplify your receivables?
Chaser Care is available now to help businesses improve cash flow, reduce manual workload, and maintain excellent customer relationships — without needing to expand internal teams.
Discover how Chaser Care can streamline your receivables process today by requesting a demo.
Download the Chaser Care fact sheet to learn more about the service.
