FHC is a cloud accounting and business advisory firm that supports a broad range of clients across sectors including agriculture, construction, retail, and professional services. FHC help clients like Docuflow to migrate to cloud accounting software, like Chaser's cloud accounts receivables software - and integrate with applications that help them to improve efficiency and better manage their cash flow.
FHC is part of the Chaser Partner Programme, through this programme FHC were able to use Chaser to improve their accounts receivables processes internally when chasing their own clients, and introduce it to clients like Docuflow who also achieved outstanding results.
After using Chaser to follow up on our own clients’ late payments and seeing huge time-savings, we decided to introduce it to our clients too. The results achieved for our SME clients with Chaser has been astonishing, like our client Docuflow who are now getting their invoices paid 54 days faster!
- Francois Van Heerden, Partner, FHC Accountants & Business Advisors
See the full story on the problems faced by FHC and their clients, and how the Chaser Partner Programme helped to solve them.
Docuflow
One of FHC's clients, Docuflow, is an independent Ireland provider of print, mail, and document workflows services and solutions. Docuflow had been struggling with a number of slow payers restricting their cash flow. They became fed up with spending team hours on payment reminder calls and emails to their late-paying customers manually. Not only was this time-consuming for the Docuflow team, but it was in conflict with their friendly service persona.
To solve these issues, FHC introduced Chaser's accounts receivables software at Docuflow - with a particular focus on implementing automated reminders, statements, and payment portals with flexible payment options for Docuflow's customers.
During setup, FHC prioritised ensuring Chaser was set up to chase in a polite, friendly and personalised way - in line with Docuflow's friendly service persona. Emails could be personalised with customer information, sent from their regular sender's email address, and Docuflow could offer greater payment flexibility to customers through the Payment Portal.
To see more information on the solutions implemented by FHC and Docuflow, download the full case study here.
If you'd like to optimize your and your clients' accounts receivables process to speed up payments and reduce bad debts, learn more about the Chaser Partner Programme here.
