Love Brands Limited is a UK-based wholesale fashion company with headquarters in London, England.
I am currently working on my own in the department and I would not be able to do it without Chaser. I’m having great feedback and response from my customers. They are used to receiving my weekly reminders and they’re now always aware of what’s outstanding
Chaser’s credit control software offered a single cloud-based application that could be integrated with LoveBrands’ existing Xero cloud accounting system. As a standard, the Xero accounting system integration with Chaser took just 2 minutes to complete. Through the two-way integration between Xero and Chaser, it means LoveBrands’ customer and invoice data is always up to date and identical in both systems.
Chaser’s credit control software provided LoveBrands with a way to save time by automating the chasing of their invoices, with messages that always looked hand-typed and did not appear automated. This helped them overcome their problem with longstanding and valuable clients receiving robotic-sounding payment reminders sent from their accounting system automatically. This gave LoveBrands a way to deal with their growing numbers of new invoices, without compromising on customer service and their all-important client relationships.
Perhaps the most holistic and invaluable advantage that we received with Chaser was the limitless customisation of chasing reminders and schedules. The software allowed credit control employees to craft and schedule reminders according to clients' nationalities, languages, order details, payment cycles, relationships with the company, past payments, outstanding debts, and many other criteria.
Through Chaser’s schedules, LoveBrands could easily dictate chasing intervals, when and how frequently to remind customers before an invoice is due, after it becomes overdue, send statements, and decide if and how they would like to escalate payment reminders when an invoice remains unpaid (for example, they can choose to start sending payment reminders from their business’ legal department, and choose send reminders to a more senior figure at their clients’ business). This was a pleasant change for their credit control team as maintaining the plethora of different payment schedules and personalising every payment reminder message became a messy affair, even due to minor human errors.
Love Brands were able to achieve their benefits through a number of features in the Chaser Credit Control software which allows you to automate invoice chasing and streamline your accounts receivable process and maintain great customer relationships with human-like receivables automation
Chaser's invoice management eliminated all traces of robotic automation before the team sent reminders to their respective recipients. The software offered editable templates to match the company's style, brand and tone.
Each reminder was right on time for each client. Not a minute early, not a minute late, not too frequent, not too scarce. Reminders could be sent in unlimited custom schedules to suit different groups of customers, such as good payers, bad payers, or long-term clients.
The software offered an insight into which areas needed improvement through an ongoing analysis of the A/R performance data and payer behaviour.
Love Brand's clients are busy people, which is why Chaser avoided bombarding them with irrelevant reminders, by automatically grouping multiple invoices into a single reminder.
Chaser offered complete and up-to-date insights to all client communication including responses, invoice chasing progress, and management history at a centralized interactive hub.
A dedicated customer portal meant all Love Brand’s clients could see all relevant information about outstanding debts, make payments and explore alternative payment options. This helped encourage faster payment of invoices, ensured that no paid invoice was chased and provided more visibility over customer accounts.
Lastly, Chaser has remained compatible with different accounting software applications suited to the needs of different businesses and clients, meaning businesses are always working with the most up to date receivables data. With two-way integrations into your accounting system, Chaser complements and enhances your accounting package, without trying to replace it.
The LoveBrands credit control team hit the ground running with Chaser and started to see benefits immediately. With the time savings from using an automated solution, LoveBrands were able to move their credit control process from external contractors with ease, and manage the process as a smaller team of just two internal credit controllers.
Chaser has become an indispensable tool in my working routine. It’s allowed me to create personalised templates that convey the same friendliness and the same tone I would use with customers in manual emails
The time savings mean more time to speak with customers over the phone and continue to build on their strong and valued client relationships. Through Chaser’s highly personalisable invoice reminder templates and custom schedules, Rossana and her team were able to maintain the vitally important personal touch when automating invoice reminders to LoveBrands’ clients.
What happened when Chaser's two-minute setup integrated with Xero was finally put to some practical use? We saw an immediate positive difference in its overall performance, system efficiency, client response, invoice chasing, and credit flow. In short, it worked like a charm!
Considering the humane automation that redirected and segmented all the workflow traffic through its features, we could let go of its external contractors safely. Instead, it successfully recruited, on-boarded, and handed over the task to a minor in-house team of two credit handlers.
I love how flexible Chaser is. It is easy to use, has great results and I’ve been really impressed by how easy it is to adapt the settings to our continually changing needs. We have saved at least 15 hours per week, and that’s me being stingy.
With this fool proof automation, Chaser brought along another advantage; the teams at Love Brands found more time to interact with their clients personally, which led to much better client relationships and quicker invoice payments.