AI writes debtor email replies for you in Chaser: AI email generator

Artificial intelligence is no longer experimental. A recent McKinsey survey shows 78 percent of organizations now use AI in at least one business function, and 65% say generative AI is already part of day‑to‑day work. Yet many finance teams still copy text between ChatGPT, Outlook, Gmail, and their receivables software whenever a customer queries an invoice. That workflow costs time —and time in accounts receivable (AR) is cash.

Manual follow‑ups already consume hours: mid‑sized businesses spend 14 hours every week on payment‑collection tasks (Intuit). At the same time, overdue balances continue to rise. A QuickBooks study found mid‑sized firms are owed an average of $304,066 in late customer payments. Every extra email drafted by hand delays collection and lengthens days sales outstanding.

The new AI email generator tackles this bottleneck by writing debtor email replies on demand —within the same Chaser workspace that tracks invoices, schedules reminders, and logs payment promises. Teams can answer questions, resolve disputes, or nudge a customer to pay in minutes instead of hours, without ever opening a separate inbox or AI chatbot.

The cost of manual debtor communication

Before exploring the new tool, consider the hidden overhead in traditional debtor email workflows:

• Finance receives an email in Outlook or Gmail and copies the debtor name or organization into the receivables platform to view context.
• Invoice numbers, balances, and due dates are pasted back into the reply.
• A payment link is fetched from a portal or PDF template.
• Once the email is sent, a note must be added to the receivables system or a tracking spreadsheet for audit and team visibility.
  
  

Multiply those steps by dozens — or hundreds — of conversations each month, and the hours add up quickly. Manual copying also introduces risk: the wrong invoice reference or outdated balance can confuse customers and prolong payment. One forgotten entry or spreadsheet update could leave the same debtor being chased twice, or after a promised payment - potentially damaging your valuable customer relationships.

Bringing AI directly into the receivables workflow

The AI email generator eliminates these hand‑offs. When a debtor email arrives, Chaser performs three actions automatically:

1. Detect intent – Natural‑language understanding classifies the message (promise to pay, dispute, document request, partial‑payment acknowledgement, and more).
2. Draft a response – A first‑draft reply is created in seconds, using best‑practice accounts receivable language.
3. Pull live data – The draft includes real‑time invoice details and can include the customer’s secure Payment Portal link, so the recipient always sees the current amount due and can access multiple convenient payment options like ACH debit, Apple Pay, or Google Pay.
   
   

Users can edit the text, switch tone, or add attachments, then click Send. The sent email—manual or AI‑enhanced—automatically appears on the customer’s communication history in Chaser, keeping the wider finance team aligned and providing visibility.

Why use the AI email generator in Chaser

• Save hours every week – AI drafts replies instantly, cutting manual writing time for common debtor scenarios.
• Collect cash faster – Payment‑ready emails include balances, due dates, and one‑click payment links, helping customers pay on the spot.
• Keep work in one system – Inbox integrations including Outlook and Gmail route debtor messages into Chaser, and replies go out from your own address, preserving branding and SPF/DKIM integrity.
• Maintain consistent tone – Suggested drafts follow polite yet firm credit‑control language, reducing the risk of over‑ or under‑communicating.
• Create a single source of truth – Every sent reply is stored on the customer history page, providing a full audit trail without extra data entry.

For a deeper dive into benefits, download the AI email generator fact sheet.

How the AI email generator works

The AI email generator in Chaser analyzes the content and intent of incoming debtor emails —whether it’s a dispute, a promise to pay, a document request, or something else. Based on this intent, it creates a tailored draft reply in seconds, ready for you to review.

Each reply is written using best-practice accounts receivable language and designed to help you collect payments faster. It automatically includes key invoice information like the amount due, invoice number, and due date, and can include a direct link to the debtor’s personalized Payment Portal. That means your customers receive everything they need to pay you, right in the message.

The draft appears directly within your Chaser account, so there’s no need to copy between systems. You can edit the reply, personalize the tone, and send it with a single click. Once sent, the message is automatically logged on the customer’s history in Chaser — keeping all communication in one place for full visibility.

AI replies are never sent automatically. You always stay in control and approve each message before it goes out.

Beyond AI: Manual and templated replies in the same flow

Not every email needs machine help. Teams can:

• Reply manually inside Chaser using a rich‑text editor, a menu of personalized placeholders, and attachments.
• Insert saved templates for recurring scenarios, such as balance confirmations or statement requests.
• Switch between draft modes — AI, template, or blank — on a message‑by‑message basis.

Email inbox integrations keep branding intact

Finance teams can be hesitant about how a receivables platform can send emails that look like they came from their own business, particularly when they are sent automatically, or use AI. Chaser’s native connectors for email inboxes such as Outlook and Gmail authenticate outgoing messages through the organization’s domain, so customers see the same address they already trust. Inbound replies flow back into Chaser automatically, triggering AI drafting or manual responses without losing SPF/DKIM alignment.

How to use the AI email generator 

Trying the AI email generator is straightforward:

1. Sign up for Chaser - Sign into your Chaser account or try it for free for 10 days.
2. Enable inbox integration – Connect your inbox in Manage → Sending → Deliverability.
3. Find a debtor email – Find a debtor email either in the ‘Recent events’ section of Chasefeed, or from the History section of your debtor’s invoice or customer page.
4. Reply now - Click ‘Reply now’ and choose a reply template, type a custom reply, or press ‘Generate AI template’.
5. Send and track – Hit Send, and Chaser logs the conversation automatically.

A detailed walkthrough is available in the Help centre article.

Where AI fits in the wider collections strategy

The reply generator is just one step on Chaser’s roadmap to embed intelligence across receivables tasks — from prioritizing which invoices to chase each day to recommending the best debtor segmentation to bring payments in faster. By automating time‑consuming steps, finance teams can focus on higher‑value activities such as negotiating payment plans, analyzing cash‑flow trends, and strengthening customer relationships.

Ready to try the AI email generator at your organization? Find out more about the AI email generator or try it for free with a 10‑day trial, and experience AI‑powered replies on your debtor emails.

Finish manual drafting cycles, reduce email back‑and‑forth, and keep every receivables conversation in one place — AI is ready to write the next reply.